FAQ
Hours, Location & Contact
700 East Village Blvd, Stansbury Park, UT 84074. Our landscape yard, showroom, and gravel pit are all here.
Summer (March–October), landscape yard and gravel pit: Monday–Friday 7:00 AM–7:00 PM, Saturday 8:00 AM–5:00 PM.
Winter (November–February), landscape yard: Monday–Friday 8:00 AM–6:00 PM, Saturday 10:00 AM–4:00 PM.
Winter (November–February), gravel pit: Monday–Friday 7:00 AM–5:00 PM, closed Saturdays.
We’re closed on Sundays.
Call (435) 830-6500, text (435) 843-0360, or email sales@adoberock.com.
Yes. Our showroom displays fireplaces, grills, outdoor kitchens, outdoor furniture, water features, and more. Don’t miss the waterfall and koi pond inside the showroom, a favorite with visitors. Our team is happy to help you plan your project in person.
Buying Bulk Material
Most bulk material is sold by the cubic yard. There are a few exceptions: rock from our gravel pit is sold by the ton when you pick it up at the pit, boulders are sold by the pound, and flagstone is sold by the pallet or by the pound, depending on the type (see Flagstone below).
Our Cubic Yard Calculator gives you the cubic yards for your area. To figure it yourself, multiply length × width in feet, multiply by the depth in inches, divide by 12, then divide by 27.
Example: a 10 ft × 20 ft bed at 3 inches deep is 200 × 3 ÷ 12 ÷ 27 = 1.85 cubic yards. We recommend rounding up, so order 2 yards.
We recommend a depth of 2–3 times the size of the rock. For example, 1-inch rock should be 2–3 inches deep.
Delivery orders have a 1 cubic yard minimum. For pickup, you can buy as little as a 5-gallon bucket.
Yes. You’re welcome to fill your own 5-gallon buckets in the landscape yard. Please fill them yourself and stay clear while the loader is working with another customer. We also sell buckets if you need them.
Yes. Our sample tables have sandwich bags so you can take samples home and see how they look in your yard.
Boulders: Yes, you can select your own.
Patio flagstone: Yes. If you’re buying by the ton, you choose a pallet. If you’re buying by the pound, you choose individual pieces from the open pallet. Pallets can’t be mixed.
Select flagstone: You can choose your own pallet. Select is sold by the pallet only, not by the piece.
Pavers and wall block: These are uniform, so there’s no need to pick.
Picking Up Your Material
- Check in and pay first. You’ll receive a receipt for your purchase.
- You’ll get a number to place on your dashboard so our loader knows what to load.
- Follow the loader’s directions to be loaded.
Smaller trucks typically hold a half to a full cubic yard. Larger pickups can hold 1–2 yards. Rock is heavy, so check your vehicle’s payload rating. Weight often limits you before space does.
Yes. Customers picking up their own material are responsible for tarping their loads. We sell tarps and straps if you need them.
Yes, for larger loads. You’ll need a truck or trailer with an enclosed bed at least 12 feet long, and you must take at least 5 tons per load.
Check in at the small scale house on the scales to get your light weight, and you’ll be given instructions for entering the pit. Pit material is sold by the ton, and you’ll receive a scale ticket. Smaller trucks and trailers are loaded in the landscape yard instead. Note that the pit is closed on Saturdays in winter.
Bring your order number and check in at the office or retail center. Pickup should begin within 24 hours of your order (excluding Sunday) and be completed within 72 hours. We can’t hold orders longer than 72 hours. After that, the order is cancelled and may be subject to a restocking fee.
Local Delivery
We deliver bulk material within about 30 miles of our yard. Palletized material, including Super Sacks, can go farther. Call us at (435) 830-6500 for delivery rates.
Yes, 1 cubic yard.
We try to deliver within 1–3 business days. During peak season it can take up to 5 days, especially for popular days like Friday and Saturday. Book early if you need a specific day.
Summer (March–October): Monday–Friday 7:00 AM–5:00 PM, Saturday 8:00 AM–5:00 PM.
Winter (November–February): Monday–Friday 8:00 AM–5:00 PM. No Saturday deliveries in winter.
We don’t deliver on Sundays.
Our largest trucks carry up to 17 tons. That’s about 14 cubic yards of most material, or up to 20 cubic yards of lighter material that stays under the weight limit.
Not as separate piles, since bulk materials in the same truck mix together. If you want them mixed, we can deliver a mix load or pre-mix your materials for a small mixing fee. Super Sacks of different materials can go on the same load.
On the curb or your driveway, or another spot you choose if it’s safely accessible. Our drivers have the final say on what they can safely do on site. Feel free to ask, but if the driver can’t safely reach a spot, they won’t dump there.
Some cities, including Tooele City, don’t allow landscape material to be dumped in the road. In those cities we dump on your property. If a dump truck can’t safely place your material, we can deliver it in Super Sacks on our flatbed and use our forklift to get it closer.
It can. Our trucks will crack new concrete regardless of how well it was poured. Older concrete without good compaction may also crack. If you ask us to drive on your concrete, you accept responsibility for any damage through our delivery waiver.
Our drivers can spread material by dropping it with a chained tailgate. We can’t guarantee how evenly it will spread. Depending on how much material you’re getting and how long spreading takes, there may be an additional delivery charge.
Your driver will call before loading, possibly from an unknown number, to confirm your material and give you an ETA.
You don’t need to be home. Let our sales team know when you order, then give the driver directions on the call or set out cones where you’d like your material placed.
After you place a delivery order by phone, in person, or online, we email you a delivery waiver. It must be completed before your delivery is finalized.
Please make changes at least 24 hours before your scheduled delivery. Changes within 24 hours may be subject to a $35 cancellation fee.
Your driver will call the morning of delivery when leaving the yard and give you an ETA. We often carry several deliveries on one truck, so your delivery time is set once the driver plans the safest, quickest route. Learn more on our Super Sacks page.
Shipping Nationwide
Yes. We ship many of our products anywhere in the United States. Shipping is calculated at checkout.
Orders received before 3:00 PM Mountain Time are packed and shipped by the next business day. You’ll get an email when your order ships.
Parcels typically arrive within 3–4 business days, even to the East Coast. Freight shipments typically arrive within 5–7 business days.
Smaller packages ship by UPS or USPS. Large or heavy items ship by freight on a pallet, using different carriers depending on the destination. For freight orders, a team member will contact you with a shipping quote within 24 hours.
Yes. Freight deliveries are curbside. For residential deliveries, liftgate service is typically included to lower your pallet from the truck to the ground.
Inspect your shipment before signing. Note any damage on the bill of lading when you receive it, take photos, and contact us at sales@adoberock.com right away. Noting the damage on the bill of lading lets us get it fixed through the freight company. Carriers usually deny claims for damage that isn’t noted at delivery.
We ship parcel orders to Alaska and Hawaii, but not freight. We don’t ship to PO boxes, and we don’t ship internationally.
Not for shipped orders. You can keep, recycle, or dispose of pallets and sacks. For local orders, see “Do you take pallets back?” below.
Returns, Cancellations & Pallets
If we made a mistake or your product arrived damaged, we’ll make it right. If you changed your mind or ordered the wrong product:
Bulk material: Returnable only if it’s clean, still in your truck or trailer, and can be dumped back into the bin. Once it’s on the ground, it can’t be returned.
Parcel orders: Returnable within 30 days of delivery if unused and in original condition. Start your return in our Redo returns portal.
Palletized products (local orders): Refundable within 30 days in original condition and packaging. Email sales@adoberock.com to start a return.
Freight shipments: Items shipped by freight are typically not returnable. Contact us, and we’ll see what we can do case by case.
Special orders and fireplaces may carry restocking fees (see “Are there restocking fees?”).
Redo is the returns service we use for parcel orders placed on adoberock.com. At checkout, you can add Redo return coverage for a small, non-refundable fee that covers every item in your order. With coverage, your return shipping label is free whether you choose a refund or an exchange. Without coverage, you can still return eligible items, but the return label is your cost. Redo doesn’t apply to freight shipments.
Email sales@adoberock.com with your order number and a clear photo. A photo is usually all we need. We’ll refund the full amount, including original shipping. For freight, also note the damage on the bill of lading (see “What if my freight shipment arrives damaged?”).
For parcel orders, choose an exchange when you start your return in the Redo returns portal.
Yes, on some items, whether they’re returned or canceled:
Belgard special orders: 35%
Fireplaces: 30% within 30 days, 50% after 30 days
All other special-order items: 20%
Berlin Gardens structures can’t be canceled for a refund once production has begun.
Once we receive and approve your return, your refund goes to your original payment method within 10 business days. Your bank may take a few extra days to post it.
For local deliveries, changes or cancellations within 24 hours of delivery may be subject to a $35 fee.
Canceling a special order is subject to the restocking fees above. Berlin Gardens structures can’t be canceled for a refund once production has begun.
For local orders, yes. Pallets carry a $30 charge, which we refund in full when you bring the pallet back in good condition. We can only accept our own pallets, and we don’t take back Super Sacks.
Contractors
Yes. Approved contractors receive special pricing and terms once their credit application is accepted. Members also get referrals, training, and invitations to contractor events. Learn more on our Contractor Program page.
Contractors who work in the field, such as landscaping or construction, and hold a valid contractor’s license.
Complete our Contractor Sign-Up Form. If you’d like terms, also complete our Credit Application.
Yes. Contact us and we’ll quote it.
Installation & Design Help
We install fireplaces, VersaCourt sport courts, outdoor kitchens, and yard structures like pergolas, pavilions, and gazebos.
For other landscaping projects, we’re happy to refer you to trusted local landscapers. For ponds and water features, we refer you to Certified Aquascape Contractors (CACs).
Yes. Stop by the showroom or give us a call, and our team will help you choose materials and plan your project.
Product Questions
Belgard, Techo-Bloc, SunCore, and others.
Yes. Lead times depend on the order. Special orders carry a restocking fee if returned or canceled (see “Are there restocking fees?”).
Yes. We carry base materials, polymeric sand, and other installation products.
Patio: smaller pieces, stacked flat, sold by the ton or by the pound.
Select: large pieces, stacked upright, sold by the pallet only (about 2.25 tons). You can choose your own pallet.
All of our weed barrier is water-permeable. It lets air, water, and nutrients through while blocking weeds. Our woven fabric is stronger than non-woven and works well under rock and gravel.
Woven geotextile separates and stabilizes soil layers, such as under road base or pavers. It has high strength and lets water drain through while holding soil in place.
By the pallet (about 3,000 lbs, roughly 1 cubic yard) or by the bag (50 lbs, about 1.5 cubic feet).
Yes. We sell, install, and service fireplaces, including gas lines and venting. We serve all of Utah and parts of Idaho, Nevada, Wyoming, and Arizona. Use our Request a Fireplace Quote form or call us for a quote.
Yes to both.
Yes. We carry Aquascape pond kits, pondless waterfalls, fountains, pumps, and water care products. We refer installation, winterization, and service to Certified Aquascape Contractors (CACs) we trust. We don’t sell fish or aquatic plants at this time.
Yes, we install them. Most projects take about 4–6 weeks from order to installation. Whether you need a permit depends on your city and project. If one is required, we can help with it. For a sport court, use our VersaCourt quote form.
Berlin Gardens furniture currently has a lead time of about 3–4 weeks, and it ships free throughout the continental United States. You can see furniture on display in our showroom and yard.
Water-Wise Landscaping & Rebates
Many Utah homeowners can. The Utah Water Savers Landscape Incentive pays up to $3 per square foot for replacing living lawn with water-wise landscaping. Requirements vary by water district, so check the program site for your area before you start.
Get approved first: you must be approved before beginning your project.
Rock alone doesn’t qualify: programs require plant coverage and drip irrigation in the converted area.
Mulch depth matters: programs typically require 3–4 inches of rock, bark, or similar mulch.
Fabric must be permeable: if you use weed barrier, it must let water and air through. All of the weed barrier we sell is water-permeable.
Yes. We don’t run the rebate program, but we’re happy to help you choose rock, mulch, and other materials for your plan.
Sales, Events & Gift Cards
Yes. We run a new promotion every month, plus events like Adobe Day, Rocktober, and our $50K Backyard Makeover Giveaway. Sign up for our email list at the bottom of any page to get the details first.
Yes. Gift cards are available online and in person.
Still have a question?
If we haven’t answered your question, reach out and our team will get back to you as soon as we can.
